Refund Policy

Thank you for choosing YOURFLIX. This Refund Policy explains the rules and conditions regarding refunds for purchases made through our website and services.

By purchasing or subscribing to our Service, you agree to the terms outlined in this Refund Policy.

1. General Refund Policy

Because YOURFLIX provides digital streaming subscriptions that are delivered and activated instantly, most purchases are non-refundable once the service has been activated.

Once account credentials or subscription access details have been issued, the order is considered fulfilled.

2. Cases Where Refunds May Be Considered

A refund request may be reviewed under the following circumstances:

The service cannot be activated after purchase

A confirmed technical issue occurs on our side and cannot be resolved

A duplicate payment was made accidentally

Each request is reviewed individually by our support team.

3. Situations Where Refunds Are Not Provided

Refunds will not be issued in the following cases:

Change of mind after purchase

Slow or unstable internet connection

Device incompatibility with IPTV applications

Incorrect setup or configuration by the user

Failure to cancel a subscription before renewal

Suspension of the account due to violation of our Terms & Conditions

We strongly recommend checking your device compatibility and internet connection before purchasing.

4. Requesting a Refund

If you believe you qualify for a refund, please follow these steps:

Contact our support team within 24 to 48 hours of the purchase.

Provide your order information and registered email address.

Clearly describe the issue you are experiencing.

Send refund requests to:

📧 support@yourflix.top

Requests submitted after the allowed timeframe may not be eligible for review.

5. Refund Processing Time

If your refund request is approved:

Refunds are typically processed within 5–10 business days

The refund will be issued using the original payment method

Processing times may vary depending on your payment provider or bank

6. Chargebacks and Payment Disputes

Opening a chargeback or dispute without first contacting our support team may result in:

Immediate suspension of your account

Permanent restriction from future purchases

We encourage customers to contact support so we can resolve any issue quickly.

7. Policy Updates

YOURFLIX reserves the right to update or modify this Refund Policy at any time.

Any changes will be published on this page along with the updated revision date.

8. Contact Information

If you have any questions regarding this Refund Policy, please contact:

YOURFLIX TOP

📧 Email: support@yourflix.top